Avoid non-postal websites offering change of address services.

USPS and the Postal Inspection Service are warning customers to steer clear of non-postal websites offering change-of-address services for a fee. 

USPS has no relationships with non-postal COA sites, some of which charge fees of up to $24 to register new addresses and may claim they’re offering a COA service through the Postal Service.

USPS offers three ways for customers to submit COA orders:

Online at https://moversguide.usps.com/. 

The Mover’s Guide, available at all Post Offices. 

The Call Center at 800-ASK-USPS. 

USPS charges a dollar for identity verification to process COA requests submitted online. The other two options are available at no cost to the customer.

Customers charged more than a dollar for identity verification to change their addresses are using a non-postal site. Customers who used an external website and are requesting a refund at a postal retail unit should be referred to the business that operates the site.

Anyone who believes they’re a victim of a mail crime should report it to the Postal Inspection Service by calling 877-876-2455.